I have been with Harden for 2 years and experienced nothing but problems from day one.

Harden claim high-quality, energy-efficient affordable homes. I moved into a newly built apartment and so far……

1. My bedroom windows were leaking and several people came out to inspect them and said they needed replacing. I reported it several times...to save money and hide the mould they put sealant around the frame and larger facer boards. Harden sent out nine people before finally changing the window. The mould was affecting my son's health and he was very chesty. 8 months it took to sort.

2. A leak occurred through my ceiling where a bucket of water fell through in the space of 40 minutes. Although someone came out that night - the cause was poor building and holes in the damp proof - which was probably what caused the bedroom window to leak.

3. The windows in hall had no ventilation holes - and were also leaking - causing mould and fur to grow. Their answer was to keep painting over the damp walls - which would not dry (obviously as it was damp) and hoover up the fur. Again it took more than 6 months for them to put a vent in the window to resolve the problem.

4. They gave tenants in the higher apartments permission to have wooden flooring. In an apartment this is not a good idea – especially when they have 3 children in them. I could hear they banging and stomping at all hours. Hardens answer was for 2 years monitor it and call the council to report it every time they made a noise. The council came out and said the noise was very bad and recorded banging. Harden sent out solicitors letters telling the resident to lift the wooden flooring and put carpets down – but this was not done – it took 2 years of banging and sleepless night to finally get them to remove the wooden floor. I had to pay for accommodation elsewhere and Harden would not help with the costs.

5. My toilet is leaking and their handbook states that it is there responsibility to sort – but they are refusing to sort it.

Harden are using cheap parts and labour to build apartments as cheaply as possible and when things go wrong it costs the tenant more as they simply put the service charges up to cover the call out charges.